Refund policy

Temple Goddess Refund and Exchange Policy

At Temple Goddess, each piece is created and offered with care and intention. We honour fairness for both our customers and our small business.

Returns and Store Credit

If you change your mind or feel that a piece is not aligned for you, we offer store credit for the value of the item. To be eligible, you must contact us within 14 days of receiving your order. Items must be unused, unworn and in original condition, and proof of purchase must be provided.

We do not offer cash refunds for change of mind.

How Store Credit Works

Store credit may be used toward any future purchase at Temple Goddess. Credit may be applied toward an item of equal value. You may select an item of higher value and pay the difference, or choose an item of lower value and retain the remaining credit for future use.

Store credit does not expire.

Shipping

Free shipping on orders over $100 applies only when the qualifying order value is met. Shipping costs are non-refundable except where an item is deemed faulty. Return shipping for change-of-mind purchases is the responsibility of the customer.

Faulty or Incorrect Items

If your item arrives faulty or incorrect, please contact us within 7 days of delivery. We will assess the issue and arrange a suitable resolution.

This policy operates in line with Australian Consumer Law. You are entitled to a replacement, repair or refund where a product has a major fault, and to other remedies for minor faults as required by law.

Digital Products

Due to the nature of digital downloads, all digital purchases are final and non-refundable once the file has been delivered.

Final Note

Temple Goddess is a small, intentional brand. This policy allows us to continue creating thoughtfully while offering clarity, care and fairness to our community.

If you have any questions, please reach out. We are always happy to help.